If you’re a managed services partner, you’ll absolutely know how critical cyber security is for your customers and that it’s often an area they are desperate for help and guidance with. What you may not know is there is a whole segment of cybersecurity that underserved and not well understood. Which is a risk for them and an opportunity for you.

What is external attack surface monitoring?

External attack surface management involves monitoring and tracking of everything that an organization has that is publicly accessible.  Attackers can easily gather intelligence about an organization’s security posture and internet presence and find gaps. However, lots of businesses have no idea about this information themselves. So, this is an area you can help customers.

Managing external attack surface scans for customers

Efficiently managing your customers’ external attack surface scans and records of associated remediations can be time consuming. Having the right tools can make a big difference to your productivity. That’s why we’ve worked hard to improve this area to make it easier for you. As a result, your customers will have better security, and you’ll spend less time managing accounts and improve your profit margins.

Let’s dive in:

1. Managing multiple customers from one account. You can add as many accounts as your plan allows and switch between them without having to log out and log back in. You can give customers their own login so they can access their Glasstrail findings directly if they wish.

2. Adding commentary to reports. Irrespective of whether you’re managing the remediations or someone else is, adding notes to the scan reports can be helpful. For example, your own team or customers’ sometimes need an explanation of the key issues in the context of their business to aid understanding.

3. Sharing reports. Some partners prefer that the scan results are sent out directly by Glasstrail. Others prefer to suppress the Glasstrail-generated email, download the results as a PDF, and email them directly. Both options are available.

4. Report history. Sometimes you need to review what a previous scan reported. Using the report history function, you can review past reports and their commentary, including the dates they were run and who received them.

5.Setting scan schedules that make sense for your customer. Options include weekly, monthly, quarterly, or six-monthly scans. These are set up when you create the customer account and enter their scan domain – and if things change, you can amend the schedule or even put it on hold if it’s no longer needed.

If you’re keen to see Glasstrail in action or to discuss other ways we support managed service partners build their business, get in touch. We’d like to get to know you.

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